Opened 6 years ago

Last modified 13 months ago

#58000 new enhancement

Customize the Trac workflow to allow us to "unassign" a ticket to return it to "new" status

Reported by: ryandesign (Ryan Carsten Schmidt) Owned by: admin@…
Priority: Normal Milestone:
Component: trac Version:
Keywords: Cc: chrstphrchvz (Christopher Chavez), cooljeanius (Eric Gallager)
Port:

Description

Currently, a ticket only has the "new" status when it is first created. If we assign a ticket to somebody, it then gets the "assigned" status. If later that person is no longer available to be a maintainer, we want to "unassign" the ticket and return it to "new" status, but the best we can do today is to "assign" it to the empty string, which can be confusing.

Trac has a customizable workflow. Here are some examples. I think we can probably get what we want with some small changes.

Change History (2)

comment:1 Changed 6 years ago by chrstphrchvz (Christopher Chavez)

Cc: chrstphrchvz added

comment:2 Changed 13 months ago by cooljeanius (Eric Gallager)

Cc: cooljeanius added
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